Return Policy

WATERFIELD RETURN POLICY

We do our best to ensure you are satisfied with every purchase. However, should any item fall short of your expectations, return it to us unused within 30 days of receipt, and we will send you a prompt refund. We don't charge any restocking fees (unless otherwise noted), and you will be responsible for all shipping charges.

All returns must be sent to WaterField at the Purchaser's expense. Customers outside the U.S. are responsible for import duties and customs fees.  Any product we find defective will be repaired or replaced at our option. If we receive a product that is not covered under our Warranty, we will contact the sender and advise of appropriate repair charges.

Contact HeyGary@SFbags.com for more questions.

EUROPEAN UNION (EU) RESIDENTS 

Under the EU Consumer Rights Directive, EU residents have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason. Click here for details. 

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided and the label cost will be deducted from your refund.  

NON-EU INTERNATIONAL RETURNS

When returning an item, you must declare the item as a Returned Good. Clearly state the reason for sending the package on the customs documents as "Return of goods of domestic origin", and include the tracking number or reference to the original export shipment.

If we incur any import duty or tax charges from your return, the amount charged will be deducted from your refund.