From: Matt Mininger <mininger@.com>
To: WaterField Designs <heygary@sfbags.com>
Subject: A Long Overdue Testimonial

Hey there Gary, I just wanted to drop you a note and give a long overdue testimonial to the quality of your product.

I purchased a large Cargo bag in 2000 when I was working as a government contractor. It was the perfect bag for lugging my laptop and numerous other things around the planet as I visited government offices in several countries. The bag never ripped, scuffed, broke a zipper,or cracked a buckle no mater how many over head bins it was stuffed into, or how many train or airplane seats it was stuffed underneath.

Flash forward eight years and a major career change, and now I'm working as a nurse, but the cargo bag is STILL the best bag for carrying all of things I need to take care of patients: Bandages, stethoscope, blood pressure cuff, paperwork, etc. all have a place in this bag. It truly is one of the best purchases I have ever made. And the bag itself still looks like new. Not a tear, scratch or scuff anywhere on it.

If I had one complaint about the bag, it is that it is so well made, and has held up so well, that I can't justify buying the large Vertigo bag I've had my eye on!

Keep up the great work, and keep making those great products!

Matthew Mininger

From: "donglossop" <donglossop@.com>
To: "WaterField Designs" <askgary@sfbags.com>
Subject: Re: On the way....

After Hurricane Katrina, I replaced my lost briefcase with your Cargo bag. I carried my life in that bag - from place to place until I could return home.

Now I load it down everyday with either my hefty laptop or a grad-student load of papers and books. The bag is as strong and good looking today, as the day I got it. I am only ordering another one for vanity reasons. You should be proud of your work. It's simply the best.

Don Glossop

From: mitch@abrdesign.com
Subject: Really, REALLY impressed!
To: gary@sfbags.com

Gary

1st of all i must say that the customer service experience from you guys has been, to put it mildly, astonishingly good. I can't remember the last time I was personally thanked for buying something online that wasn't a cookie cutter form letter. A very nice surprise was the handwritten "Thank You" note on the invoice. I mean COME ON...who does this these days?????? Again, wow. This kind of hands-on attention is just so foreign to my other buying experiences that it just really impressed the hell out of me. Its like I have been working in an Industrial Revolution sweatshop and William Morris just showed up to give me a drink of water.

Most importantly, this bag kicks ass. I don't need to tell you about the quality & so on (you make them, you already know that) But I will say that i see where my $254 went. This thing is built like a sexy, soft and rugged tank. It looks insanely cool, it feels really good and well made, hell, it even SMELLS good.

The buying experience has been exceptional. The product is 1st rate. As a designer I see a formula for good design mixed with good business in your company.

Sincere thanks!
Mitch Goldstein

From: Antony Platt <aplatt@.net>
To: WaterField Designs <askgary@sfbags.com>
Subject: A Vodka & Cargo Tale

Dear Gary,

A testament of sorts to the protective properties of the Cargo.

At our annual NY's Bash I tend to have a private supply of Vodka stashed-no point wasting the good stuff on the Lite Beer guzzling types.... who would not appreciate the finer qualities of Swedish 80% proof.

I also had my Powerbook wrapped up safe in in its distinctive blue indium Cargo loaded with fine Depeche Mode, New Order and other Rave like Lullabies.

In the very early hours of New Years Day I was navigating the dark back-garden to retrieve said Vodka supply with Cargo on my shoulder when suddenly, I must have run afoul of some back garden Trolls as I felt myself flameout and rapidly depart controlled flight the pull of gravity pulling me into the inky blackness..... With vague detached horror no doubt attributed to said 80% I noted my Cargo was flying off my shoulder and heading rapidly downrange. Next thing I know, am lying prone on the lovely wet grass, after a moment or two I began a routine check of all flight control surfaces and determined I was still more or less airworthy. I then began Search and Rescue Operations to recover the Cargo, Not having the heart to try and determine its status right then after its own departure from controlled flight
I waited until I got back home. I'm very very happy to report that apart from the exterior being a little damp the Powerbook ensconced within a sleeve suffered no damage whatsoever!!

Great Bag!

Thank you muchly,

Antony.